top of page


Here are some most popular questions you might have. If you still not sure, feel free to contact us.

  • What's your lead time?
    All our products are stocked in Australia. Embroidered or printed in Melbourne. The standard lead time is 7 to 14 working days for garments with logos, and 3 - 4 working days for most printed products. But we do offer rush service at addtional charge. Feel free to call us to find more.
  • Is there an minimum order quantity?
    All of our garments and most of signage products have no minium order qty (MOQ), you can order as little as one piece with your logo on it. But generally, it is cost less when quantity goes up. Our print has very low MOQ, for example, business cards start at 25 copies. Most of promo gift will have a MOQ but you can check our retail online shop and order 1 piece.
  • Can you help with the graphic design and what artwork format do you accept
    My Promo Shop is NOT a graphic design firm, our team of professional graphic designers is specialised in preparing artwork for printing and production. For example, we can turn your sketch into beautiful artwork, or change any file to hi-resolution printready file, or we can prepare simple artwork such as business cards, flyers, signage based on your template or instruction. Depending on the requirement, our graphic service charged at a flat rate and sometimes, even free for the regular clients. - For artwork to be used on garment, we accept any kind of format, even hand drawings - For any other printing, such as flyer, poster, please provide artwork based on this guide, or there will be $75 flat rate artwork charge per design
  • Can I get a price?
    The cost of each product is largely based on logo decoration/printing method. Please visit our online shop for pricing of some of the items. To get bulk discount, please contact us by phone or email.
  • Can I bring my own garment to have logo embroidered or printed on?
    Yes, You can. We need to see the actual garment to confirm which if it is possible and we can also sugguest the suitable deocoration methods for you. We can even print or embroider logos on socks, scarf, or umbrellas. We also distribute a large range of garments and you might be surprised to know how much you can save buying garment from us. Please don't hesitate to ask.
  • What format are you accepting for printing?
    Please note, My Promo Shop only accepts PDF artwork generated with following specifications: - All photos and images need to be 300dpi (300 dots per inch). - Avoid using JPEG compression. Use ZIP or no compression for best results. - All colours must be in CMYK (no PMS, RGB, LAB etc.) The only exception to this rule is if you are ordering a Spot UV, Spot Silver, Spot White, Spot Pink or Spot Orange job. In that case, you will need to make sure you create a spot colour according to the instructions linked below: - For Spot Colours - For Spot UV - Please ensure that you do not save your PDF with ICC profiles embedded. - All fonts MUST be converted to outlines (embedded). - Please include crop marks if your art board is larger than the finished size with bleed. - The bleed requirements depend on the product, so please consult our provided templates. Please contact us for the template. If we are printing based on your provided artwork, I would assumed that you or your designer has fully understand our printing requirement, we cannot be held responsible for production issues resulting from incorrectly supplied files. Our graphic team can also help creating PrintReady file for you, please contact us for our graphic services.
bottom of page